Travel Policy Training

A federal agency needed a annual training on travel policy for both its new employees and established employees. The policies are contained in handbooks which are always available but reluctantly accessed. The resulting lack of compliance with agency expectations regarding travel created issues in meeting agency standards. Additionally, staff complained that the legacy training lacked relevancy by role, a cohesive purpose, and it was boring.

Solutions:
1. Differentiate content by role based on being a traveler only, or a traveler-preparer-approver of travel. This targeted approach based on relevancy to role fostered engagement and greater achievement of learning objectives.

2. Appeal to various levels of previous knowledge by scaffolding content for the new learner and providing challenge for experienced learner. This was accomplished by presenting the option to move quickly through each content micro-section to answer a question; if the answer attempted was incorrect, the full presentation was required.

3. Provide a meta-story to foster engagement with incentives for correct answers. A character is employed to introduce the training and he shows up at relevant times to contextualize and provide kudos for achievement.